privacy policy

GDPR

OK, so you’ll have heard of GDPR, you’ll have an inbox full to bursting with emails from companies requesting you update your preferences and opt in to their mailing lists.

It’s a complete pain but unfortunately, very necessary!

(And hopefully will mean we’ll all have an inbox with a lot less spam inside it!)

Up to now, I’ve not had a mailing list – I may do in the future in which case you’ll be asked to opt-in and won’t receive any mailers from me without your explicit consent.

If you follow me on Facebook, Instagram, Twitter and Pinterest, you’ll be kept up to date with my wedding and portrait images anyway, you’ll be oohing and aching over the pretty and if that’s as far as it goes, thats fine with me. 

That might be quite enough in-your-face-Lisa-Carpenter-Photography-ness!

Although obviously what I really want is for you to be so wowed by my images, that you get in touch straight away asking me to be your very own photographer for whatever life event you’ve got planned, whether it be a wedding, a family shoot, a new business needing website photography, a growing bump (I’m hoping you’ll know that’s a baby, I don’t photograph any old lump and bump!)

It’s at this point that the GDPR shizzle kicks in.

You’ll drop me a line via my contact form or by email, you might even give me a call, but who does that anymore?!

I’ll collect your data and reply to you as soon as I can, which is normally pretty soon as I get very excited about these lovely enquiries!

The data that I collect will be your names, your email, your phone number if you’ve supplied it, the venue you’re getting married at and the date the wedding’s happening or if you’ve asked me to come to your house for a meeting or a portrait shoot, I’ll have a record of your address too.

I don’t collect these to stalk you, to sell to any third parties or to clog up my computer, it’s quite simply so that I can call you by your names at your wedding rather than the names of any former couples or even worse, just pointing at you and calling you “you” and “them”. 

Believe me, you won’t feel very special if that happens!

Your email addresses are kept so that I can contact you with regards to your shoot and so that when those photos are ready, I can send you a message telling you to get the champagne in the fridge and the special chocolates out of hiding!

Your phone number is a handy one – I’ll be calling you in the run up to the wedding to go over all of the details and make sure I’m in the right place at the right time – never got it wrong before and never want to in the future!

The venue and wedding date are pretty obvious – again, I want to be in the right place on the right date!

And finally, your address – I’ll need this to either get to the shoot if that’s where we’re meeting or this is where you have booked your sitting and I’ll need it (and will confirm it beforehand) to send the final USB package to you about 3-4 weeks after the wedding.

So, all in all, pretty important stuff!

All of the information I collect is stored on my CRM software, it’s called LightBlue, it’s very fancy and it’s completely GDPR compliant.

If you’d like me to delete your information after the wedding, that’s absolutely no problem at all, just drop me a line and let me know and quicker than a flash, it’ll be gone.

My online gallery company, Everybody Smile, is also GDPR compliant and as such I’m very confident that your photos are safe there and are always password protected, as are your slideshows, which are stored online with Vimeo.

Your photos are kept on my computer while I work on them and stored in two external hard drives for at least a year after the wedding, the hard drives are kept locked in a safe.

You’ll be thankful of this if one of your USB drives get’s dropped in a pint of lager and you’ve not backed your images up – it’s happened!

If you choose not to go ahead and book me as your wedding photographer, (whaaaaat?!) I will delete all of your information after 6 months (some people take a while to make their minds up!)

If you’re wedding sounds utterly amazing, you’ll probably get an email from me about a week after I’ve sent the primary reply asking if you got the information I sent and checking that you don’t have any questions.

Sometimes my replies might go AWOL and end up in cyberspace somewhere – I live in fear of this when the enquiry has got me all off a flutter, hence the reason for my follow-ups.

I don’t spam you and you can ask me to delete your data at any time, although it’s much easier to get back to me with a simple, thanks but no thanks and you’ll not hear from me again 🙂

After the wedding, I get super excited for you to see some photos and I’ll sneak a peek on Facebook and Instagram for you, if we’re friends on Facebook, I’ll tag you so you can see this pic – a lot of my couples share this photo on their own timeline and I’m thrilled when they do.

About 6 months after the wedding, I blog a few of my favourite images from your day – normally about 40 photos, sometimes more. I do this so that I can share my work with future clients, do a good bit of showing off and assure people that I’m  a real photographer with a host of beautiful weddings under my belt.

When future couples enquire I may send them a link to that blog, especially if they’re getting married at the same venue.

Chances are, I did the same when you first enquired and it could have been one of the reasons you booked me, or are about to, which is, of course, fantastic and makes me very happy.

Occasionally, I get a wedding blog or magazine enquire with me about featuring your wedding – I do a little happy dance when this happens as it’s validation for me that I’ve done an excellent job – it’s almost impossible to get a wedding featured nowadays and I usually get a very happy email from my couples when they get this offer as it reminds them of this amazing day that they worked so hard for and enjoyed so very much and they can’t wait to show the world their lovely selves on their amazing day!

You do of course, have the option to not have your images shared online (sneak peeks, online galleries, blogged and submitted to publications) and you can make me aware of that in the contract you’ll complete at the time of booking.

Onto the food portion of the policy – Cookies!

Most websites use cookies to help make them work more efficiently, they provide information to the owners of the website and help us work out how you navigate the site so that when we update, we can make our sites as brand spankingly good and shiny as possible for you!

Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you come back to that site, it can give you tailored options based on the information it has stored about you on your last visit.

I know it sounds very Big Brother scary but a cookie doesn’t typically contain any information that personally identifies a user, but personal information that I store about you may be linked to the information stored in and obtained from cookies.

I use cookies generated by WordPress in order to manage user logins and other core administrative features. 

The rules about cookies on websites have changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. 

However, please be aware that if you do delete and block all cookies from our website, parts of the site may not work. 

I use Google Analytics to analyse the use of my website. The information gathered relating to my website is used to create reports which tell me where you came from (google, Instagram, Facebook, a wedding blog etc) and helps me to decide where to spend my hard earned cash advertising next!

Google Analytics gathers information about this site use by means of cookies. 

Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

That’s about it for the privacy policy, needless to say, I’m human, I’m not a robot without emotion and I understand that your privacy is of utmost importance to you, as it is to me.

I endeavour to take all reasonable steps to protect your personal information. However, I cannot guarantee the security of any data that you disclose online and I will not be responsible for any breach of security unless this is due to my negligence or wilful default.

If you have any questions about GDPR or my privacy policy, or if you think I may have your details and you’d like me to remove them, please don’t hesitate to drop me a line at info@lisacarpenterphotos.com

Lisa x

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